Support
Support Counseling
- Handle software-related requests for assistance (problems)
- Troubleshoot software and identify root causes of software problems
- Analyze software related issues and propose solutions
- Fix software problems and test (verify) solutions prior to implementing them
- Obtain and log customer feedback for the purpose of process improvement
- Document software support activities thoroughly, accurately, and in a timely manner
- Make decisions quickly, sometimes with limited information
- Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement
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Contact Us for Questions or Quotes
Let us tailor a package that meets your needs. Tell us a little about your business, your needs, and how we can help, and we will get back to you with some ideas as soon as possible.